Store policy
Shipping & returns
Every Paradosis shirt is printed for the Customer after an order is placed. This policy explains what to expect from production through delivery and how we handle problems.
Made to order
A US production partner prints each shirt after checkout. Production normally takes 3–5 business days before shipment. Most US orders arrive within about 1–2 weeks from the order date, but this range is an expectation rather than a delivery guarantee.
Where we ship
We currently ship only within the United States. Standard shipping is free. Tracking is sent by email as soon as the order ships.
Order changes and cancellations
Check the size, color, and shipping address before ordering. If you notice a mistake after checkout, email hello@paradosis.shop immediately with your order number. We will try to update or cancel the order, but changes cannot be guaranteed after production has begun.
Returns and exchanges
Because each shirt is made to order, we cannot accept a return or exchange when a correctly fulfilled item was ordered in the wrong size or color. Compare the product measurements with a shirt you already own before ordering.
Damaged or incorrectly made items
A damaged, defective, incorrectly printed, or incorrectly supplied item is a Fulfillment error. Email hello@paradosis.shop within 30 days of delivery and include the order number plus clear photos of the item, packaging, and affected area. We will review the evidence and choose an appropriate resolution. You normally will not need to return the item.
Product photos communicate the shirt’s overall appearance. Slight differences in color, print texture, and placement are normal because each shirt is printed individually; screen settings can also change how colors appear. These normal variations are not Fulfillment errors.
Shipments without delivery
If a domestic shipment has not shown delivery within 30 calendar days after shipment, email us within the following 7 days. We will verify the shipping address and tracking state before choosing a resolution.
A carrier scan marked “Delivered” is not automatically treated as a lost shipment. First check the delivery area and household, contact the carrier, and allow 2 business days in case the parcel was scanned early. If it is still missing, contact us and we will review the case individually. A replacement or refund is not automatic.
Carrier returns and address problems
If an incorrect or incomplete Customer-supplied address causes a failed delivery or carrier return, an additional payment may be required before the order can be reprinted or reshipped.